Refund policy

Refund Policy
We understand that returns can sometimes be inconvenient, but at Zuri Pets, we’ve done our best to make the process simple and stress-free should an issue arise.

General Policy
Due to the nature of our business, all sales are final. We do not accept returns or issue refunds except in cases where an item arrives incorrect or defective.
If your item isn’t defective but something doesn’t seem quite right, don’t worry—reach out to us and we’ll be happy to assist.

Q1 : Received a Faulty or Incorrect Item?
We’re sorry if your order didn’t arrive as expected. There’s no need to return the item at this stage.
Please contact our customer support team at sales@zuripets.store within 3 days of delivery, and include the following:
a) Your order number (e.g. #1234)
b) Item name(s)
c) A clear description of the issue
d) Photos or videos showing:
The issue as clearly as possible
A full-length image of the item(s)
Once we receive your request, we’ll review the details and get back to you with next steps.
Please note that we reserve the right to decline a claim if the provided photos or videos do not meet our requirements or if we determine that the item has been used or intentionally damaged.

Q2 .What Happens If My Request Is Approved?
If your claim is approved, you may choose between:
A refund to your original payment method, or
A replacement item
Refund processing times may vary depending on your payment provider.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at sales@zuripets.store. We’re always happy to help!